Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at farryrock01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at farryrock01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at farryrock01@gmail.com.

Return, Refund & Privacy Policy

Return Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return under the following conditions:

Return requests must be made within 7 days of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
Sale or discounted items may not be eligible for return unless defective.

To initiate a return, please contact us with your order number and clear photos of the item.

Refund Policy

Refunds are only applicable to prepaid orders. Cash on Delivery (COD) orders are not refunded in cash.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days via the original payment method.
Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

If an order is canceled before dispatch, a full refund will be issued for prepaid orders.

Exchange Policy

Exchanges are available for size or product defects only, subject to stock availability.
Exchange requests must be made within 7 days of delivery.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

Name, phone number, email address, shipping address
Order and payment details
Communication history with our store

How We Use Your Information

To process and deliver your orders
To communicate order updates and support requests
To improve our products and services

Data Protection

We do not sell, rent, or share your personal information with third parties except as required to fulfill your order (e.g., delivery partners).
All personal data is stored securely and accessed only by authorized personnel.